Shipping policy

Australian Orders

sý ave nüe offers complimentary domestic shipping within Australia via Australia Post.

International shipping is available to selected destinations and will be calculated at checkout based on the delivery address and selected shipping service.

All orders are subject to a 1–2 business day handling time, unless otherwise stated on the product page. Pre-order pieces will be dispatched within the estimated timeframe listed at the time of purchase.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery timeframes displayed at checkout are estimates provided by the carrier and are not guaranteed. sý ave nüe is not responsible for delays caused by Australia Post, international carriers, customs processing, weather events, peak periods, public holidays, or circumstances outside our control.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges applied by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

The recipient is responsible for any applicable duties, taxes, customs charges, or import fees required by the destination country.

sý ave nüe is not responsible for delays, holds, or additional charges caused by customs authorities.

Signature and Delivery

Signature on delivery may be required depending on the shipping service selected. Please ensure someone is available at the delivery address to receive the parcel if required.

If a parcel cannot be delivered, the carrier may leave instructions for redelivery or collection. It is the customer’s responsibility to follow the carrier’s instructions within the required timeframe.

If a parcel is returned to sý ave nüe because it was not collected, delivery was refused, or the address was incorrect or incomplete, the customer will be responsible for any additional postage costs required to resend the order.

Incorrect Address

Please ensure your shipping address is correct at checkout. sý ave nüe is not responsible for delivery issues caused by incorrect or incomplete addresses.

If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional postage costs will be the responsibility of the customer.

Lost or Delayed Parcels

If your parcel is delayed, please contact the carrier directly using your tracking details. If you require further assistance, please contact Customer Care at support@syavenue.com and include your order number.

Response time is 1–2 business days, Monday–Friday.