At sý ave nüe, each piece is carefully created, handled, and inspected before it is sent to you. We want you to feel confident in your purchase, and we understand that sometimes a garment may not be quite right.
We accept change-of-mind returns for store credit only within 14 days of delivery.
This policy applies to change-of-mind returns and does not exclude, restrict, or modify any rights you may have under Australian Consumer Law.
How to Start a Return
To request a return, please log in to your customer account or click here.
Once your return request is reviewed and approved, we will provide return instructions and the return address.
For change-of-mind returns, customers are responsible for arranging and paying for their own return shipping.
For international change-of-mind returns, customers are responsible for arranging and paying for their own return shipping, duties, taxes, customs charges, and any other return-related fees. Once your return request is approved, a return address and further instructions will be provided.
Change-of-Mind Returns
We accept change-of-mind returns for store credit only within 14 days of delivery.
Change-of-mind includes returns due to fit, sizing, styling preference, personal preference, or simply deciding the piece is not right for you.
Approved change-of-mind returns are issued as store credit only. Once your return is received, inspected, and approved, store credit will be issued to your customer account.
We do not offer refunds for change-of-mind returns.
Exchanges
We do not offer direct exchanges.
If you would like a different size, colour, or style, you may place a new order using your issued store credit.
Return Eligibility
To be eligible for a change-of-mind return, items must be returned:
* New, unworn, unused, and unwashed
* In original condition
* With all original tags attached
* With all original packaging, garment bags, accessories, and protective coverings included
Please take care when trying on your garment.
Returns may not be accepted if the item shows signs of wear, washing, alteration, perfume, odours, makeup, fake tan, deodorant marks, stains, pulls, damage, or missing tags. Items returned in unacceptable condition may be refused and returned to the customer at their expense.
Store Credit
Store credit is issued once your return has been received, inspected, and approved.
Store credit is non-refundable and cannot be converted to cash, except where required under Australian Consumer Law.
Store credit may be used towards a future purchase from sý ave nüe.
Shipping Fees & Return Costs
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping fees are non-refundable for change-of-mind returns.
We recommend using a trackable shipping method, as we are not responsible for return parcels that are lost or damaged in transit.
If the return is due to a faulty, damaged, incorrect, or not-as-described item, return shipping will be handled in accordance with Australian Consumer Law.
Sale, Custom & Made-to-Order Items
Sale and clearance items are final sale for change-of-mind returns and are not eligible for return or exchange unless required under Australian Consumer Law. Custom, altered, personalised, or made-to-order items are final sale for change-of-mind returns and cannot be returned or exchanged unless required under Australian Consumer Law.
Processing Time
Returns are processed within 2–4 business days after your return has been received. Processing times may increase during high-volume periods.
Faulty, Damaged or Incorrect Items
All items are carefully inspected prior to shipment.
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible with your order number and clear photos of the issue.
If the item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy, depending on the circumstances.
Where the issue is confirmed to be our responsibility, we will provide instructions for the return and cover reasonable return shipping costs where required.
Wear, Care & Misuse
sý ave nüe is not responsible for damage caused by normal wear and tear, misuse, improper care, or failure to follow care instructions.