Store credit is a balance that can be used toward a future purchase at sý ave nüe. It works like a gift card and can be applied at checkout to reduce your order total.
FAQ
Store Credit
What is store credit?
How do I receive store credit?
Store credit may be issued for eligible returns, exchanges, customer care resolutions, or promotional offers.
How do I check my store credit balance?
Your store credit is linked to the email address used for your order. To view your balance, log in to your customer account using the same email address.
How do I use my store credit?
To use your store credit, log in to your sý ave nüe account or Shop Pay using the same email address connected to your order. At checkout, your available store credit should appear as a payment option.
If you do not see your store credit, please check that you are logged in with the correct email address. If you still need assistance, contact Customer Care at support@syavenue.com.
Does store credit expire?
Store credit does not expire unless otherwise stated at the time it is issued.
Can I transfer my store credit to someone else?
No. Store credit is non-transferable and can only be used by the customer account or email address it was issued to.
Can I exchange store credit for a cash refund?
No. Store credit cannot be redeemed for cash and can only be used toward purchases at sý ave nüe.
What happens if my order total is less than my store credit balance?
If your order total is less than your store credit balance, the remaining balance will stay in your account and can be used toward a future purchase.
Can I use store credit with a discount code?
Yes. Store credit may be used with discount codes or promotions unless otherwise stated.
What if I need help with my store credit?
Please contact Customer Care at support@syavenue.com and include the email address used for your original order.
Shipping & Returns
When will my order be dispatched?
Ready-to-ship pieces are dispatched according to the timeframe listed at checkout or on the product page. Pre-order pieces will be dispatched within the estimated timeframe stated on the product page.
Will I receive tracking?
Yes. Once your order has been dispatched, you will receive tracking details by email.
Do you ship internationally?
Yes, we offer international shipping to selected countries. International orders are shipped via DHL Express where available. Shipping rates, duties, taxes, and customs charges may vary depending on your location and will be shown at checkout where applicable.
How do I return my item?
Please review our Returns Policy before submitting a return request. Items must meet the conditions outlined in the policy to be eligible for return approval or store credit.
Can I return a pre-order item?
Pre-order pieces follow the same return conditions unless otherwise stated on the product page at the time of purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@syavenue.com. Once an order has been processed or dispatched, changes may no longer be possible.
Sizing & Stock
How do I choose my size?
Please refer to the size and fit notes on each product page. If you are unsure, contact us before placing your order and we will do our best to assist.
How long does a pre-order take?
Pre-order items require approximately 6–8 weeks before dispatch. Once your item is ready, your order will be packed and dispatched, and you will receive a shipping confirmation with tracking details.
For further assistance, please contact our Client Care team at support@syavenue.com.